ICM promotes independence and improved quality of life with the primary focus on people with a serious mental illness through the coordination of appropriate services and the provision of ongoing support as needed using a recovery model focus. The direct involvement of the individual and the development of a supportive relationship between the community support worker and the individual are integral to developing personal recovery goals. Case management is a collaborative service consisting of interrelated processes to support individuals in their efforts to achieve optimal health and independence in a complex health, social, and physical environment. The overall goal of case management is to improve the individual’s ability to function in the community.  A broad range of direct interventions are provided and tailored to the individual’s needs, including but not limited to: 

• Assertive outreach, 
• Assessment, 
• Information and education, 
• Support, coordinate services and links to resources that an individual may need,
• Goal Plan based on individual needs, 
• Supportive counseling, 
• Crisis-planning, crisis intervention and crisis prevention, 
• Assistance with symptom and behavior management,
• Medication support, 
• Skill-development, 
• Family support and education, 
• Advocacy

These services are available to people over the age of 16 primarily with a serious mental illness who reside in Windsor-Essex County.

Referrals come from a variety of sources including doctors, hospitals, family members, Police/Crown (criminal justice system), other community agencies and self-referrals. Please contact (519) 255-7440.

Ministry of Health and Long-Term Care

The regular business hours are 8:30 to 4:30 at the agency, Monday to Friday. Services are available until 8:00 pm, Monday to Thursday by appointment.