The balanced scorecard provides a simple yet comprehensive view of performance at all levels of our organization. This helps us to maximize measurement of operations and direct quality improvement efforts. It also allows the public, our employees, volunteers, and other stakeholders to see the levels of satisfaction and quality care that we achieve, supporting our reputation as a top-performing community health agency.

Legend:
Meeting or exceeding targets
Monitoring to establish benchmark or slightly lower/higher than target
High Priority to improve
Baseline – first reporting period, target, status and trend to be determined