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CMHA-WECB Organizational Scorecard


Scorecard
April 1, 2007-March 31, 20089
Learning & Growth

Legend:
Green Green Green Meeting or exceeding targets
Yellow Yellow Yellow Monitoring to establish benchmark or slightly lower/higher than target
Red Red High Priority to improve
Blue Baseline – first reporting period, target, status and trend to be determined

DOMAIN
INDICATORS (MEASURES)
PERFORMANCE TARGET
2007/08
2008/09
STATUS
TREND
% Overall Community Satisfaction Meeting Community Needs 80% 89% Scheduled for 09/10. 10  
Average Length of Stay—Intensive Case Management (ICM) 2 years 1.61 years 1.33 years Green
% of (ICM)clients experiencing homelessness 0% 0.17% 0.12% Blue Green
% of ICM clients employed Establishing Benchmark 16.7% 18.9% Blue11 Green
% of ICM clients in educational programs Establishing Benchmark 21.8% 29.6% Blue Green
% of (ICM)clients not hospitalized for psychiatric reasons Establishing Benchmark 86.4% 81.67% Yellow
Employment rate for clients in Employment Services 40% 35% 51% Green
Housing—Occupancy Rates 90% 90% 90.9% Green
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