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CMHA-WECB Organizational Scorecard


Scorecard
April 1, 2009 - March 31, 2010
Learning & Growth

Legend:
Green Green Green Meeting or exceeding targets
Yellow Yellow Yellow Monitoring to establish benchmark or slightly lower/higher than target
Red Red High Priority to improve
Blue For Board Report Only
Blue Baseline – first reporting period, target, status and trend to be determined

DOMAIN
INDICATORS (MEASURES)
PERFORMANCE TARGET
2007/08
2008/09 2009/10
STATUS
TREND
% Overall Community Satisfaction Meeting Community Needs 80% 89% Scheduled for 2011 12  
Average Length of Stay—Intensive Case Management (ICM) 2 years 1.6 1.3 1.5 Green
% of (ICM)clients experiencing homelessness 0% 0.17% 0.12% 0.37% Yellow
% of ICM clients employed Increase over time 16.7% 18.9% 21.3% 13 Green
% of ICM clients in educational programs Increase over time 21.8% 29.6% 21.4% Yellow Yellow
% of (ICM)clients not hospitalized for psychiatric reasons Increase over time 86.4% 81.67% 85.8% Green
Employment rate for clients in Employment Services 40% 35% 39% 51% Green
Housing—Occupancy Rates 90% 92.5% 85.1% 88.5% Green
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